Customer service management staff

- Be responsible to answer promptly the questions, inquiries of customers via email, face book, registered forums, telephone, face to face... about products and services.

- Get in touch with customers after using products and services to collect feedback.

- Follow up customer’s enquiries, feedbacks after events, promotion programs organized by HPH.

- Handle and resolve customer complaints.

- Escalate the unresolved issues to the next higher level on time.

- Courtesy visit staying customers, get feedback, work with relevant departments to fix immediately complaint if applicable.

- Create new records, keep and follow existing records of customer interactions and transactions.

- Record details of inquiries, comments and complaints.

- Record details of actions taken.

- Conduct customer grateful programs (sending postcard, gifts... to suitable customers) as requested.

- Customer satisfaction-oriented/ Good-looking.

- Experience in administration and handling payments.

- Good english communication skills.

- Data collection and ordering.

- Attention to detail and accuracy.

- Adaptability and initiative.

- Team work.

- Stress tolerance.

- Resilience.