Customer Service Staff - Mobile Product

* Job Description: - Interact with users to provide and process information in response to inquiries, concerns and requests about the product and services. - Help Product team to collect users feedback to improve the product.

* Responsibilities: - Deal directly with users eith er by telephone, mail, chat or face to face. - Respond promptly to user inquiries. - Handle and resolve user complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Manage users accounts. - Follow up, keep records of user interactions and transactions. - Record details of inquiries, comments and complaints and actions taken. - Provide feedback on the efficiency of the customer service process. - Organize the issues; send report to Production team about technical issues. - Monitor the content generated by users. - Filter improper content. * Requirements: - General education degree or equivalent. - Communication in English – both verbal and written form. - Knowledge of customer service principles and practices. - Knowledge of administrative procedures. - Knowledge of Mobile applications and/or games is a plus. * Key Competencies: - Interpersonal skills. - Communication skills - verbal and written. - Listening skills. - Problem analysis and problem-solving skills. - High attention to detail and accuracy. - Data collection, ordering, monitoring and filtering. - User service orientation. - Adaptability. - Stress tolerance.

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