Guest relation officer/ Nhân viên lễ tân

- Responsible for carrying out general duties pertaining to guest`s relations operations in conformity with the hotel`s policies and procedures to achieve the highest possible level of guests satisfaction at all times. - Attend to all pertinent matters concerning guests matters. - Ensure all guests expectations are exceeded at all times and a strong relationship is built with our regular and long term guests. - Work in cooperation and coordination with other Section Heads of Front Office Department. - Meet and welcome guests in the Lobby area. - Inspect rooms assigned to VIPs before their arrival. - Assist Front Desk personnel`s whenever necessary. - Attend to all guests inquiries and complaints. - Log all complaints, etc in the Guest Relations Officers logbook. - Updating of Guest History. - Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly. - Allocate, greet and check in groups. - Have thorough understanding and knowledge on in-house promotions and up-sell to guests. - Promote hotel loyalty programs and their benefits to guests.

- Education: A diploma or degree qualification. Good in oral and written English. - Experience: Previous hotel-related experience desired. - Other: Excellent interpersonal and communication skills. - Good presentation and public speaking skills.

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