- Technical support (production issue, procurement issue).
- Translate the user manual and installation documents.
- Production control:
+ Check and make sure producing with correct ordering info.
+ Check and make sure corrective action has implemented.
+ Check and make sure the equipment guarantee actions has implemented.
+ Monitor the progress and make sure producing on time.
- Follow up testing issue with customer and factory.
- Follow up quality issue with customer, supplier and factory.
+ Analysis and create/ follow 8D report (8D report is linked to the non-conformity process, related to quality complaints. Quality management of claimed defects).
+ Product analysis and research to consult for customer.
- New project setup at production.
- Audit supplier (yearly).
- Audit factory (yearly).
- Quality control - production issue (process control, material & testing).
- Quality control - supplier (if necessary).
- Other tasks as required by the superior.