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Customer support specialist
Sellbytel Group
Thông tin tuyển dụng
Mô tả về công việc
- Provide client and high quality customer support experience for end user thru phone/ email/ chat, in order to increase lifetime value, and overall satisfaction with client hardware and digital content.
- Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market. Fast learner of new technical skills and proactive about staying up to date on client technical and product details.
* Responsibilities:
- Provide outstanding customer service to client’s users over phone, e-mail, and/or live chat regarding product selection, services and issues.
- Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
- Pro-actively develop innovative ideas to drive process, product and support improvements.
- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing.
- Attend training on new/updated products or procedures.
Yêu cầu công việc
- Bachelor degree required.
- Minimum 01 year in customer service, sales.
- Experience in IT/ BPO Industry is optional.
- Experience with customer relationship management (CRM) tool is optional.
- Excellent communication skills both verbal and written in local language and English.
- Proven demonstration of analytical and problem solving skills.
- Server knowledge and troubleshooting skills considered a plus.
- Ability to convey technical topics to a wide variety of callers with varying technical skills levels.
- Ability to work within tight time constraints and maintain call quality, provide excellent documentation and be processional and courteous.
- Ability to work well on your own and also as part of a team.
- Ability to develop in-depth technical knowledge about client hardware & digital content products.
- Ability to work in an ambiguous and changing work environment.
- Knowledgeable on client’s app and hardware.
- Proficiency in SFDC (Salesforce).
- Knowledgeable in technical troubleshooting skills.
Thông tin khác
Nộp đơn trực tiếp
Sellbytel Group
Unit 30-01, Level 30, Integra Tower, The Intermark, 182 Jalan Tun Razak, Kuala Lumpur, Malaysia
Người liên hệ: Ms. Kim
- The Sellbytel Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual.
- By providing innovation, The Sellbytel Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.
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