IT helpdesk

- Act as a liaison between client and customer on incident issues while maintaining the integrity of our level of service.

- Triage incident service request by Inbound and outbound phone calls, email or web portal as a point of contact.

- Identify and assign the incident to the appropriate severity level, category, priority, team and engineer.

- Manage the lifecycle of the incident to ensure the customers incident is resolved within the client’s requirements.

- University/ College degree.

- German: Advanced.

- English: Good.

- Work - related exprience with technical support or software applications or customer service.