Chuyên viên chăm sóc khách hàng

* Handle student enrolment:

- Sign up students for courses.

- Arrange payment for courses.

- Check the inquiries.

- Arrange class transfers (promotion).

- Arrange school fee savings (suspension).

- Assign classes from level assessment for students.

- Follow up company and private class payments by bank transfer.

* Handle programmes consultations and sales activities:

- Introduce the company.

- Clarify customers’ needs.

- Give pre-consultations.

- Get students’ information.

- Arrange assessment.

- Deliver programmes/ course consultations.

* Handle cus​tomer service activities:

- Handle customer complaints, customer requests.

- Update and follow up customer complaint resolution records.

- Follow up assessment booked lists.

- Follow up Trial not sign up.

- Do the telesales.

- Email to customers as requested.

- Call new signed-up before start day.

* Handle customer payment:

- Receive customer payments.

- Transfer cash balance to bank (assigned by finance Dept.).

* Administration tasks:

- Manage students’ documents.

- Make reports: weekly, monthly reports.

* Performance KPIs:

- Sales & collection enrollment.

- Student service, collection re-enrollment.

* Qualifications:

- Good curriculum knowledge.

- Sales orientation.

- College/ University graduated is an advantage.

- Sales experience, including in counselling, advising and customer service.

* Skills:

- Good communication and persuasion skills.

- Excellent interpersonal skills.

- Team player, interacts well with people of all levels.

- Strong sales and customer service focus.

* Language:

- Fluent in Vietnamese; English fluency is an advantage.

- Familiar with MS Office.

* Others:

- Well presented.

- Enthusiastic, professional and well-organized.

- Ability to work independently as well as in a team.

- Available for shift working.

- Ability to work under pressure.

- Outgoing personality and self motivated.