Chức danh/Vị trí: Operation cum customer service executiver
Ngày sinh: 01-04-1995
Giới tính: Nữ
Quốc gia: Viet Nam
Điện thoại: 01655 934 335
Địa chỉ: 80 Dương Quảng Hàm, Phường 5, Quận Gò Vấp, Hồ Chí Minh
* Dec 2016 - Mar 2017: Company: Kobelco Trading Viet Nam - Sale & Marketing Internship
- Kobelco is subsidiary of Shinsho Corporation, which is trading company of Kobe Steel Group (the third largest Steel Corporation in Japan).
* Main responsibilities:
- Be assistant of marketing manager, handle all the task of importing Ferro silicon alloy and exporting this commodity to domestic customers such as: Pomina, Vina Kyoei Steel, Hoa Sen Group. Proficient in Word, Excel, Outlook -Support Marketing team about receiving and checking import document to find out discrepancies, translating document for bidding.
- Contact and coordinate with logistics company to declare customs, check imported cargo, transport commodity to warehouse and make report for marketing manager.
* Jan 2013 - Dec 2016: Founder Of Online Shop - Order and import fashion goods from China by Sen Do company-a transportation service.
- Found reliable supplier & plan to interact with customers by using advertising Campaign on Facebook efficiently.
- Recruited collaborators for shop, achieve revenue 20 million VND/month after only 1 month of operation. Be responsible for writing facebook's content attractively. Attract 400 reach in average each post on Facebook.
- Created a vibrant social media profile with facebook and zalo page, increased social engagement and sharing, and addressed customer service issues. This resulted in an improved customer satisfaction rate of 40% and increased online sales by 15%.
* Aug 2014 - Present: English Tutor & Part-time Translator - For students from grade 10-12
- Instructed students to understand the lessons and provided efficient methods of learning English at home.
- Help 2 students win a slot at Foreign Trade University and Huflit University (with English score: 8,5 and 6,5).