Liên Phạm

- Seeking an operation cum customer service executiver position in international environment where my knowledge of international business and my communication, computer, and analytical skills can help an organization achieve its goals.

* Dec 2016 - Mar 2017: Company: Kobelco Trading Viet Nam - Sale & Marketing Internship

- Kobelco is subsidiary of Shinsho Corporation, which is trading company of Kobe Steel Group (the third largest Steel Corporation in Japan).

* Main responsibilities:

- Be assistant of marketing manager, handle all the task of importing Ferro silicon alloy and exporting this commodity to domestic customers such as: Pomina, Vina Kyoei Steel, Hoa Sen Group. Proficient in Word, Excel, Outlook -Support Marketing team about receiving and checking import document to find out discrepancies, translating document for bidding.

- Contact and coordinate with logistics company to declare customs, check imported cargo, transport commodity to warehouse and make report for marketing manager.

* Jan 2013 - Dec 2016: Founder Of Online Shop - Order and import fashion goods from China by Sen Do company-a transportation service.

- Found reliable supplier & plan to interact with customers by using advertising Campaign on Facebook efficiently.

- Recruited collaborators for shop, achieve revenue 20 million VND/month after only 1 month of operation. Be responsible for writing facebook's content attractively. Attract 400 reach in average each post on Facebook.

- Created a vibrant social media profile with facebook and zalo page, increased social engagement and sharing, and addressed customer service issues. This resulted in an improved customer satisfaction rate of 40% and increased online sales by 15%.

* Aug 2014 - Present: English Tutor & Part-time Translator - For students from grade 10-12

- Instructed students to understand the lessons and provided efficient methods of learning English at home.

- Help 2 students win a slot at Foreign Trade University and Huflit University (with English score: 8,5 and 6,5).