Công Ty TNHH AF Group Vietnam

* Assistant account manager

- 2014 - 2018: Work at Accounts Department in AF Group Vietnam Company Limited.
- 01/01/2018 - 07/31/2018: Assistant account manager.
- 09/01/2016 - 12/31/2017: Account supervisor.
- 07/14/2014 - 08/31/2016: Account coordinator.
* Order satisfaction:
- Monitoring the processes of production and checking closely the progress.
- Ensuring the accuracy and timely processing of orders.
- Handle orders by telephone, email, contact to resolve any queries, even come to customer to negotiate directly for quality problems.
- Communicate with related departments and customers to guarantee all promises were delivered.
- Negotiate/convince customers to accept if any delays and arrange alternative delivery dates as soon as possible, avoid any extra charges or affect to payment schedule.
- Resolve all problems and deal with complaints.
- Addressed customer questions and concerns regarding products prices and availability.
- Strong track record in developing long standing productive partnerships.
* Coordination:
- Work in cooperation with all internal departments in processing of all orders with accuracy and timeliness.
- Identify client issues and work with sales team/ technical staffs to ensure issues are resolved quickly.
- Contact production team in manufacturing.
- Contact logistics for delivery queries, provide shipping document and highlight carefully the delivery terms for each customer.
* Manage:
- To be responsibility to solve any problems in team with internal/ external.
- Make sure to satisfy all customers about delivery/ quality/ payment issue.
- Train and manage new staffs to help them handle their job.
- Support the staffs to solve problems if necessary.
- Connecting and raising work spirit to the team through internal weekly meeting.
- Resolve any problems from assigned suppliers.
- Work with brand/ US about the seasonal forecast order, analyse and get approval from GM in order to pre-buy the raw material.
- Update the price list/ new materials information (or any requirement) to brand.
* Reporting:
- Record daily sales activities and utilize data to develop strategies and manage their business across the US mother-company and factory in Viet Nam.
- Ensure the adequacy of sales-related material.
- Provide information to the finance department on incoming and completed orders.