* From 06/2018: Admin - Operation Manager (Residential Area) - Tan Binh ICC JSC.

Job Description:

- Manage all operation activities of the Residential area. Collect and analyze information, forecast demand and trends in operations.

- Build up Job Descriptions, define functions and authority, coordinate activities of the related departments (Security, Landscape, Maintenance, Administration).

- Build up, tracking and update the procedure of operation. Coordination between related Dept. / Team.

- Budget management and operating costs, debt recovery support.

- Instructing, training, supervising and evaluating the performance of employees (KPIs).

- Build up and maintain a positive relationship with customers; Receive and handle complaints about service quality.

* From 06/2017 to 06/2018: Assistant to HR - Admin Manager - Branch of Oriental Saigon Ltd. Co.

Job Description:

- Manage all operation activities of the Building.

- Build up, tracking and update the procedure of operation. Planning, coordination between related teams (Security, Housekeeping, Maintenance, Administration).

- Manage operating costs and quality of outsourced service units (Landscape, Pest control, renovation...).

- Instructing, training, supervising and evaluating the performance of employees (KPIs).

* From 09/2015 to 09/2016: Assistant to Operation Manager (Shopping Center) - Icon68 S.C - Bitexco Group.

Job Description:

- Manage customers information and business activities of the assigned fields (Entertainment and F&B) in terms of contracts, sale record, staffs, rules and regulations.

- Manage all operation activities of the Building.

- Quality management of outsourced service units (Landscape, hygiene, pest control, renovation...).

- Checking the quality, maintenance of the facilities of the building. Receive and handle complaints about service quality from customers.

- Instructing, training, supervising activities and evaluating the performance of staff of the related teams (customer service, cashier, floor supervisor).

- Assist the Marketing Dept. in PR and organization of events.

* From 09/2013 to 09/2015: Floor Supervisor (Shopping Center) - Saigon Trade Co. (SATRA).

Job Description:

- Supervise the operation assigned by Manager.

- Supervise the business activities assigned by Manager.

- Checking the quality of service, facilities… of the building.

- Assist the Marketing Dept. in PR and organization of events.

* Others:

- Leasing Executive (F&B) at RomeA Department Store.