* Key achievements:

- Digital Transformation at KFC Vietnam: Designed and executed a transformation roadmap with PwC, covering ERP, POS, CRM, eCommerce, BI, and Loyalty systems, enabling nationwide scalability and improved customer experience.

- Omnichannel Customer Experience: Integrated online ordering, call center, mobile app, and delivery partners (GrabFood, Now, Baemin), streamlining order management and offering multiple payment solutions, which boosted sales and satisfaction.

- Operational Excellence: Directed multi-million-dollar IT budgets, negotiated vendor contracts, and standardized infrastructure, achieving cost savings while ensuring system reliability.

- Store Innovation: Launched Self-Order Kiosks, Digital Menu Boards, Kitchen Display, and Delivery Management Systems, modernizing store operations and efficiency.

- Data-Driven Management: Built BI and Analytics platforms, providing real-time insights for marketing, sales, and operations.

- Enterprise Systems Leadership: Delivered ERP and MIS projects across F&B, retail, manufacturing, and education, improving process automation and collaboration.

- Team development: Built and led IT teams of 10–20+, fostering innovation, accountability, and growth through mentoring and training.

* Professional experience:

- Co-Founder – Family Business (Vietnam – Korea – Cambodia) | 2023 – Present.

- Founded an ornamental plant export business, applying digital tools for sales and logistics.

- IT Director – KFC Vietnam (Yum! Brands) | 2012 – 2023.

- Reported to General Director, overseeing IT strategy, operations, and digital transformation for 150+ stores.

- Directed enterprise IT projects: ERP, POS, CRM, eCommerce, BI, Loyalty.

- Spearheaded omnichannel integration with delivery partners, app, and kiosk.

- Built a 20+ member IT team and optimized multi-million-dollar IT budgets.

- IT director – Ben Thanh Land / Riverside Palace / Hyundai Ben Thanh | 2011 – 2012.

- Upgraded IT infrastructure, planned ERP design, and established governance policies.

- IT Manager – Pham Nguyen Confectionery | 2010 – 2011.

- Implemented Oracle EBS ERP across Finance, Supply Chain, and HR for 1,000+ employees.

- Enhanced IT infrastructure (WAN, CCTV, Telephony) and user adoption.

- Nationwide IT Manager – Apollo Education & British University Vietnam | 2008 – 2010.

- Managed IT operations across 7 centers nationwide.

- Implemented CRM, MIS, and Apollo Online learning platform.

- Built complete IT systems for British University Vietnam.

- IT Manager – Giant South Asia Vietnam (Dairy Farm Group) | 2007 – 2008.

- Localized and rolled out POS and retail systems.

- Supported hypermarket expansion and ensured compliance with HQ standards.

- IT Manager – Synexser Ltd. | 2002 – 2006.

- Oversaw IT operations for import/export and software development.

- Managed hosting servers in Canada and ERP/ local software projects.

- Technical Manager – Cando Ltd. | 2001 – 2002.

- Led WAN integration for 30+ real estate agents.

- Directed development of “Candonet” real estate management system.