Bùi Xuân Bách

ITN JSC

* Technical director

- Handled strategic planning.
- Interfaced with clients at all levels (officers, managers and technical teams).
- Managed and supervised up to 30+ employees including contractors, career planning and staff development.
- Consultant, designed and implemented enterprise network architecture for our customers (some universities).
- Oriented and managed successfully in developing the clinic management software, and super market management software for the customers.
- Overseen network engineering, programming, technical service, production operations.
- Established quality assurance, documentation, help-desk, programming and network parts to improve internal processes.

Melia Hanoi Hotel

* IT Manager

- Responsible for operational management of IT and providing a high level of operational availability.
- Maintained all aspects of the IT System in a 24/7 working for over 100 users.
- Provided a high level of IT support services 24-hour coverage with 5 stars standard.
- Worked deeply with applications of Micros-Fidelio like Opera, Micros POS, Sun system, payroll, HRM, PABX, and Internet billing applications.
- Succeed in the core upgrading project (Opera PMS/S&C Catering, SUN, MC and POS System).
- Deployed successfully the high-speed Internet wifi project.
- Have excellent product knowledge and apply it to deliver full system benefits such as SMS brand name marketing, video Conference...

Mường Thanh Group

* CIO

- Joined in the early stages of the corporation when the group came into operation professionally with responsibility for all aspects of IT operations and drive technology of the group.
- Member of the head of directors of group and manage a 12 person-team supporting 50 hotels and 20 supermarkets, control direct operations of 100+ IT staffs in branches daily.
- Ensured smooth operations in the head quarter and member companies on IT system that support 5000+ users.
- IT strategies: Building IT strategy for the group to adaptive rapid growth and balance with business budget.
- Planning and building the annual operating budget for the IT section.
- IT Applications: Succeed in many projects:
+ Improved controlling and management factors by the MIS reports system and alignment of whole finance operations with the ERP system of the whole group.
+ Successfully deployed applications such as: HRM, CRM, VOIP contact center, email marketing/ SMS brand-name, e-Office/ labs software, video conference...
+ Improved brand-name of Muong Thanh and sales operations with: Redesigned and implement website (muongthanh.com - integrated the booking engine and payment method - B2C), wifi captive portal/ TV channel systems for hotels...
- IT system and service:
+ Redesigned and standardized the IT System whole group those were optimized flowing the IT model standards (Infrastructure Model and IT services: Email, firewall, remote access...).
+ Built and arranged all IT services in data center with high performance and availability (24/7).
+ Deployed the automatic monitor and backup system, HA solution for all the IT system of member companies to ensure safety for data and IT services.

TNTech

* Director of IT solutions for service industry

- Director of IT Solutions for Service Industry March 2020 - August 2020
Form March 2020, I changed to the new position, Director of IT Solutions for Service Industry, beside the hotel chain project, I manage the department with 12 staffs (with 2 architecture experts and 3 senior specialists, 7 BA, Tester...) and control projects those focus on hospitality, real-estate and retails industry as:
+ The SOJO hotel chain: continuous controller all IT projects.
+ The resident gate project: providing services and managing residents in TNG apartment complexes.
+ Customer 360: the CRM solution for the group.
- Senior Projects Manager - Fulltime December/2019 - March 2020.
+ I controlled all aspects and sub projects for the hotel chain including: Budget, personnel, collaborate with partners... to make sure the timeline of IT solutions these are adaptive with construction plan.
+ Project management directly for 9 core projects in 28 IT projects with budget (CAPEX) over 300 billion VNĐ.
+ Center solutions: PMS for Hotel Chain; Channel Management & Booking Engine (CM/WBE) Solution.
+ Centre solution for HO: Centre sales, centre rate management, centre reservation, centre.
+ ERP for Hotel Chain solution: Cloud and centralized management activities (Accounting & Finance, Purchasing, Facility Management, Store Management...); CRM for Hotel Chain.
+ Smart solutions for hotel: Integration all system to give better experience for guest by smart technology including: KYC (Face Recognize), Self-checkin/Self-checkout (KIOSK), smart room control (TV/Door-lock/ Telephone/ Wifi/ Network)... Guest convenient projects: Web & Mobile Apps, Tablet software to control in room, OCR Solution, API Gateway.
+ Integration Management: Make sure for multi solutions get the good connections and performance.
- IT solution architecture expert & IT consultant June - November 2019.
+ I joined TNTech to build a smart hotel chain from beginning (TNH, a member of TNG, is owner), with new concept of hotels, this project has a large technology of applications and I am really impressed and look forward to participating.
+ My missions in the project as following: Analysis the business concepts from BCG consultant for TNH (Hotel management company of TNG) and transfer to IT architecture model and solutions to adapt for 70 smart hotels.
+ Attending to select/evaluation technology solutions and build requirements of bidding documents.
+ Build the Integration solutions and technology architecture models.
+ Work as Tech Leader for PMS/POS & CM.BE Packages.

Sơn Hà Group

* Director of ITC

- I joined the Son Ha Group with the mission of improving the efficiency of the group through the IT Solutions implementation to meet the needs of expanding.
- Participate in the process of strategic management and operations as a member of the Head of Directors.
- Built the IT Strategies and Roadmap for the Group from 2020 - 2025 (Fully with: ERP SAP 4Hana, BI, CRM, DMS and integrated IoT in business).
- Joined the Reconstruction Board as a member to aligned the organizational architecture of group (organizational architecture; business culture; authorization levels...).
- Rebuilt and optimized policies, procedures, master data of group and member to support for digital transform; especially, the ERP, CRM and DMS projects.
- Built the ERP (SAP 4Hana Solution) development plan for the Group (FICO, MM, PP, PM, Guided Buying, SAC, Datawarehouse...).
- Redesigned all IT Systems and Infrastructure for Group and align the policies and procedures of information; SLAs, Monitor System...

Vua Nệm JSC

* CIO

- My mission is improving the efficiency of the company, focus on customer experience and bring to breakthrough results with the IT solutions.
- Building the IT Roadmap (2022 - 2027) & Digital Transform plan to support for the business strategy, improve customer journey and business performance (IT Solution architecture, Prioritize mobile first and SaaS, RPA, IoT...).
- Maximize data mining for business growth and examine path factors towards goals with Data Warehouse/ Power BI (Google Platform/ Big Query), CDP (Insider), CRM... and improved 30% conversion rate for ecommerce/ online.
- 100% part of the company is supported by IT solutions; reduced 70% manually activities of finance procedures by optimizing ERP Netsuite, RPA (Sisua); increased 50% performance of logistic and warehouse part by WMS & TMS solutions, save 20 billion VND (with TCO 5 years)...
- Redesigned all IT Systems and Infrastructure for the company and align the policies and procedures of information; SLAs, Monitor System...