Phạm Nam Phương

- Contribute for the successful of the company and growing up knowledge everyday. 

- Phuong has strong experience of difference roles in both production factories and representative offices. A champion of best practice who is organized, customer-focused and also have the required communication skills needed to make every customer feel special. Looking for a job to use my knowledge and improve myself together with the successful of the company. In the other way, success of company is my success and vice versa.

* Apr.2018 - Mar 2020: Merchandiser for Innolux Footwear Vietnam.

- Company product: Vulcanized shoes, Children shoes, Men shoes, Ladies shoes, Ballerina.

- Follow up difference clients appointed by CEO: mainly handle from production until finish shipment and after shipment (if any claims, request from clients...).

- Receive orders from clients and inform to all related department to process.

- Negotiate shipment date until getting agreement.

- Follow up production, shipment date if any update and report to client on time.

- Make sure production is going on as calendar.

- Push other internal departments to ship on time. Anything leads to delay, need to involve and keep update to clients.

- Develop packing & labeling instruction.

- Send packing & labeling instruction to production and related departments to follow correctly as client’s request.

- Work with outsourcing to manage the production schedule, material schedule, shipment schedule which ensure they are on track.

- Send shipping instruction to related departments.

- If any claim from clients, need to work with related departments/out sourcing to bring the most satisfaction to client.

- Arrange payment request to financial department.

- Arrange sample request to related department if any request from clients regarding to samples involved to production.

* Sep.2012 - Mar 2018: Merchandiser for ROYER SEA (Representative office in VN).

- Company product: Vulcanized shoes, Children shoes, Men shoes, Ladies shoes, Ballerina.

- Follow up of some specific Customers/ Divisions developments, study the customer request and prepare the sample request to the factories, key in the sample schedule and control sending date of samples.

- Handling of quotation request from customers with the suppliers, price negotiation.

- Follow-up of weekly productions in factories in Vietnam/Indonesia with Purchase Department in Europe.

- Control and send the purchase orders to factories.

- Negotiate to the factories for the best shipment date of the orders following request shipment date from customers/ division in Europe.

- Control the sending labeling, packing instruction, shipping instruction to the factories.

- Arrange the required samples such as salesman samples, confirmation sample, fitting sample, testing sample, shipment samples.

- Control the testing request link to the orders.

- In charge of ordering sample/ production materials to China overseas office if any support needed from factories. Controlling the production materials and accessories schedule according to the samples/ orders shipment date.

- Responsible to control the order shipment schedule with factories according to the customer requirement and get the orders ship on time.

- In contact with the technicians to be informed about problems of samples and in production that can lead to delays.

- Responsible to check the QC inspection report to give the green light of the order shipment of the factories (shipment approval) and to inform the shipment details to the Divisions.

- Responsible to inform the shipment details to the customers/ division in Europe.

- Follow up of claims & problem linked to the production delays and qualities.

* July 2008 - Aug, 2012:  Developer/Merchandiser for LEXELART S.L.U ( Representative Office in VN).

- Company product: Children Leather footwear.

* Developer job:

- Receiving sample request from brand and allocate to suitable factory for sampling. Negotiate to factory for best delivery date of sample.

- Working closely with designers for developing products. Keep the communication for clearance or suggestion relating to product development.

- Instruct to nominated factory how the design intend should be on sample. Work out with factory; follow up and checking sample if any wrong or unsuitable during sample process.

- Support factory in new design if needed.

- Discuss with factory for costing saving if needed.

- Checking and submit cost sheet to brand and confirm for factory the approval.

- Update/ report sample status to Manager.

* Merchandiser job:

- Managing subcontractors/suppliers during production phases to: Control the product quality as per technical request.

- Negotiate and control the cost.

- Be responsible for making and regularly updating a detailed order handling plan, and monitor the implementation to meet the shipment deadline.

- In close relation with the Technicians, QC to monitor them follow customer requirement about technique and quality.

- Provide the Technicians and QC with necessary information to work out the detailed technical instructions for the bulk production.

- Working closely with purchasers of headquarter in Spain to manage subcontractors/ suppliers.

* Mar.2005 - Mar. 2008: Sales executive for BINH TIEN IMEX CORP., Pte., Ltd.

- Company product: Footwear (flip-lop, thong, leather shoes, sandals...).

- Work out selling plan and performance it according to the quota given by Manager.

- Collect and solve all information which concern to Sales business.

- Carry out all tasks which concern to customer services.

- Co-ordinate with internal departments: Transfer the customers’ information, requirements about samples, price, purchase orders... to concerned Departments.

- Follow up the payment, credit terms and solve customers’ complaint.

- Maintain accurately and up to date sales records and status.

* Aug.2004 - Feb.2005: Sales officer for MIRAE FIBRE (VN).

- Company product: Insulation Fiber.

- Receive and process all client sales orders.

- Act as the principal point of contact for all customer queries and concerns.

- Coordinate with the Production, Purchasing, Packing, Samples, Warehouse to ensure that all orders are being processed in line with client specifications.

- Coordinate with factory to ensure that clients’ orders are transported according to priority and in a timely manner.

- Prepare all commercial invoices monthly and send them to clients.

- Prepare Samples schedule with Sample Department.

- Contact with Samples Department regularly to monitor performance in line with client expectations.

- Issue VAT invoices, contracts...

- Follow up sales, debt each month.

- Make reports to Sales Manager at the end of each month about sales, debt, delivery status...

- Follow customers’ credit terms and inform Sales Manager with their due times.

- Corresponds with clients concerning to outstanding accounts

* 2001 - Jul. 2004: Receptionist for SIKA Ltd., (Vietnam).

- Company product: Construction Chemical.

- Answer and transfer all incoming calls come through the switch board to the accurate person.

- Give good character to all visitors.

- Collate and distribute all facsimiles and letters to the right person regularly and promptly.

- Carry out administrative tasks as required by Personnel Manager.