Early Collection Supervisor

- Report to Head of Early Collection. - Manage B0, B1, B2 calling teams to ensure they meet the targets set by Head of Early Collection. - In charge of making periodic reports for early collectors. - Monitor Early Collection team in term of recruiting, training, supporting staffs in collection process as well as promoting their sprits to help the team to achieve maximum efficiency. - Statistical, analysis, evaluation quantity of call center and proposal the training courses to improve their skill. - Immediately recognize any cases which have fraud and report them to the Head of Early Collection. - Coordinate with related teams to solve any problem when required. - In charge of giving orientation and training necessary for Team leaders. - Follow up the trouble cases such as doubtful debt, bad debt & report them to Head of Early Collection to get on time solution. - Undertake other tasks assigned by Head of Early Collection.

* Background: - University Graduate, major: Law, Business Administration or relating area. - At least 02 years experience working in Early Collection position. - Understanding of banking collection procedures is a plus. * Skills: - Good verbal & oral communication skill. - Interpersonal skill. - Time management skill. - Problem solving skill. - Proficiency in Microsoft Office software. - Fluent in both Vietnamese & English.

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