Call Center Manager

- Drive operations to optimize efficiency and maximize profitability. - Supervise Operation team, maintain and enhance a high quality work-flow of the Call Centre operations. - Manage administer and evaluate all operations related functions and activities. - Lead and monitor administrative team to achieve quality improvements. - On-board and initiate new projects to ensure success at managing processes and functions. - In reference to business-consulting: incorporate high quality content into side and meet clients expectations and deadlines. - In conjunction with General Director and Senior Management team implement company strategy. - Monitor and support monthly, quarterly reports/ annual reports. - Support on quotation, offer, and contract. - Consulting on issues related to company business and advice for Call Centre Division Director. - Create/adjust the internal reports. - Make budget, forecast as request. - Support all departments about legal issue. - Access to confidential information. - Responsible for all administrative and commercial processes within the company. * Responsibilities: - Careful and correct creation of the reports, balance sheets and documents. - Do correct translations, if any. - Keep information secret. - Provide all legal documents, reports and other information for authorities. - Inform monthly the Division Director about the financial situation of the company.

- University Graduated. - Project Management skill. - Experiences at least 03 years in Call Center/ Inbound-Outbound/ Help desk service. - Creative, proactive, dedicated, committed & passionate. - Strong influencing skills, leadership, ability to communicate across functions & company at various levels. - Good in managing complexity.

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