- Support & manage all Ocean Freight business and staff in Hanoi & Haiphong (Department Manager), ensure smooth handling of all aspects of the department operations. - Ensure all staff is fully enabled to do their work successfully, the department meets all volume and monetary budgets. - To ensure department excels at customer service to retain existing and gain new customers.

- Operations: Oversee, be responsible for & engage in the Ocean Freight departmental operational handling as per the department, country, customer, & overseas stations SOP`s & KPI`s where available. Ensure all new business is implemented effectively and correctly to customer requirements. - Ensure our Vietnam local Hanoi/ Haiphong Ocean. - Freight SOP is kept up to date and all staffs follow it. - Responsible for productivity KPI. - Updates: Responsible that all staff have all my company, regional & local operational handling updates as available. - Pricing & Tender support: Make sure to meet the deadline of all tenders/ RFQ`s, inquiries from Sales/clients; Make sure best price gained. - Maintain Customer "retention" Contact: Occasional customer visits are required to ensure their satisfaction level is high. This includes nominated shippers & suppliers. - New business sales calls should be made in conjunction with the Ocean BDM and or sales staff. - Carrier relations & procurement: Carrier relationship meetings should be a regular agenda. Ensuring space, equipment, rates & services are maintained to my company requirements & needs. The Ocean Freight Manager for North Vietnam is the prime contact for all ocean freight providers in that region, and is responsible to negotiate locally (in particular with non-preferred carriers). - Reporting: Various reports, weekly & monthly as required by the Head of Ocean Freight. - Accounting: Responsible to ensure the Ocean department accounts in Hanoi & Haiphong are done on time, as per company regulations, ensuring accuracy, and file profitability. In particular, full adherence to the month end closing procedures. - Haiphong Branch: Responsible to ensure the smooth function of Haiphong branch in all aspects as with Hanoi department, in association with the Haiphong office manager. - Regular visits (at least monthly) required. - People Management: To keep the team motivated & focused. Intermediate in internal conflicts. Arrange job assignment to all staffs which is suitable to their ability & knowledge. Training staff on how to handle our business & how to solve problems. - Market Updates: Stay up to date and aware of local Ocean Freight market, support Ocean Freight market reports. - Legal/Compliance: Responsible that all staffs are handling all our business in a compliant way according to global and local regulations, that my company local & global regulations and SOP`s are strictly followed.