Customer Service Staff - Mobile Product

Glass Egg Digital Media

Ngày đăng: 14-03-2016

Thông tin tuyển dụng

Hồ Chí Minh
1 năm
Dịch vụ khách hàng
Mới tốt nghiệp
Thỏa thuận
14-03-2016

Mô tả về công việc

* Job Description: - Interact with users to provide and process information in response to inquiries, concerns and requests about the product and services. - Help Product team to collect users feedback to improve the product.

Yêu cầu công việc

* Responsibilities: - Deal directly with users eith er by telephone, mail, chat or face to face. - Respond promptly to user inquiries. - Handle and resolve user complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Manage users accounts. - Follow up, keep records of user interactions and transactions. - Record details of inquiries, comments and complaints and actions taken. - Provide feedback on the efficiency of the customer service process. - Organize the issues; send report to Production team about technical issues. - Monitor the content generated by users. - Filter improper content. * Requirements: - General education degree or equivalent. - Communication in English – both verbal and written form. - Knowledge of customer service principles and practices. - Knowledge of administrative procedures. - Knowledge of Mobile applications and/or games is a plus. * Key Competencies: - Interpersonal skills. - Communication skills - verbal and written. - Listening skills. - Problem analysis and problem-solving skills. - High attention to detail and accuracy. - Data collection, ordering, monitoring and filtering. - User service orientation. - Adaptability. - Stress tolerance.

Thông tin khác

Đại học trở lên
18 - 19
Nam/Nữ
1
- Kindly send your CV to recruitment@glassegg.com

Giới thiệu về công ty

Glass Egg Digital Media

17th Floor - REE Tower - Số 9 Đoàn Văn Bơ, Phường 12, Quận 4, Hồ Chí Minh

Người liên hệ: Nộp hồ sơ trực tiếp

glassegg.com

- Glass Egg Digital Media is a game developer and an art production facility based in Ho Chi Minh City, Vietnam.

- Over the last 16 years, the company has developed a unique set of skills in a unique working environment that enables us to create games and provide related services with a significantly improved level of efficiency.

- Our clients are many of the leading companies in game industry in the world such as: SONY, Microsoft, Ubisoft, EA, Bandainamco, Codemasters, KLAB, Simbin, Rebellion, Playground, Foundation 9,... to name just a few. Our developers and artists develop, design and code the 3D visual and movement environments for top games played by millions of people across the world.

- We are now expanding into a new challenge: Mobile Game, Application & Software Development; and looking for talented people to join us on our new adventures.