Lê Phương Thanh

MTV Company

* Administrator and sales

- Search and exploit potential customer.
- Understand knowledge of wines and convince customer to purchase the wines via introduction strong points of company products.
- Follow up export and import chain to make order for the company.
- Set up detail schedule to understand their business situation, in order to promote relationship and service quality.
- Communicate and coordinate with other department to meet and exceed customer satisfaction at all times.
- Develop and expand working relationship and sign many contracts.
- Set up small events for customer such as: Birthday party, wedding anniversary, staff promotion party, new products introduction...
* Achievements:
- Obtain many contracts.
- Over target and promote turnover of company.

Kumon Company

* Administration officer

* Customer service:
- Analysis demand of customer, market and society to set up plan in order to develop service, promote total revenue.
- Receiving feedback from customer, liaise with other departments to give the best solution related to customer issues and queries.
- Via verbal test, I have guided the customers to choose conformable class to start studying.
- Monitoring and trying to maintain the number of student as target.
* Administration and marketing:
- Improve and develop marketing strategy, the idea of the program to introduce Kumon method to customer via marketing mail, telephones, forums and Internet.
- Survey and summarize customer’s reviews quarterly in order to improve and develop better service.
- Record and monitor company’s document.
- Follow monthly report related to service quality.
- Supervise operation at centers in Ho Chi Minh City.
- Audit periodically organization of centers in order to improve.
* Training:
- Preparing training document and set up program.
- Training for all new staffs.
- Creating Manual for company’s reference.
* Achievements:
- Good communication and negotiation skills.
- Customer‘s satisfaction, enrollment rate of company obtain target.
- Limit difficulties and risks.
- Training and practice parallel, improve training quality.

Olympus Medical System Company

* Senior sales and marketing coordinator

* Sales task list:
- Support documents for sales department such as letter (confirmation/ explanation/ authorization...), certificate (ISO, CE, FSC, Investment cert.,...).
- Follow up stock checking and delivery time checking daily.
- Check quotation, issue and proceed PO based on DPO from customer, make draft contract.
- Create SO, PO on SAP software.
- Control the delivery and shipping schedule based on PO from distributors to make sure meet customer’s requirement.
- Handling and sending CO, CQ and other documents such as packing list, bill of lading, test report... to distributor if required.
- Manage and count target stock to place order from factories weekly.
- Manage price list, count gross margin (GM) to give the best offer for distributors.
- Prepare equipment and papers for demonstration at hospital.
- Prepare tender document in order to participate bidding when hospital organize.
- Make monthly report (monthly sales revenue) and other reports as: Hospital visit report, KPI report... and submit to sales & marketing manager.
- Track and control SFDC system which be used to update and manage sales daily activities of company.
- Translate documents such as: Catalogue, instruction manual, document related to workshop/ congress from English into Vietnamese and vice versa.
- Update and summarize KPI data weekly.
- Manage warehouse and control the in/ out quantity.
* Marketing task list:
- Make sponsorship agreement for workshop/ congress and follow documents.
- Request cost of all things need to prepare such as: Booth, catalogue, standee...
- Book air-ticket, hotel accommodation for sales manager and foreign partner when having workshop.
- Join marketing activities:
+ Understand the using requirement of hospital to make appropriate quotation.
+ Join medical equipment workshop/ congress in order to introduce and promote product to customers.
+ Organize and train product for hospital’s staff.
* Achievements:
- Have individual and team work experience.
- With the sales team promote revenue.
- Obtain many contract.