Call Center Manager
Headhunt Viet Nam
Ngày đăng: 10-10-2016
Thông tin tuyển dụng
Hồ Chí Minh
5 năm
Dịch vụ khách hàng
Tổng giám đốc
Thỏa thuận
24-10-2016
Mô tả về công việc
- Drive operations to optimize efficiency and maximize profitability.
- Supervise Operation team, maintain and enhance a high quality work-flow of the Call Centre operations.
- Manage administer and evaluate all operations related functions and activities.
- Lead and monitor administrative team to achieve quality improvements.
- On-board and initiate new projects to ensure success at managing processes and functions.
- In reference to business-consulting: incorporate high quality content into side and meet clients expectations and deadlines.
- In conjunction with General Director and Senior Management team implement company strategy.
- Monitor and support monthly, quarterly reports/ annual reports.
- Support on quotation, offer, and contract.
- Consulting on issues related to company business and advice for Call Centre Division Director.
- Create/adjust the internal reports.
- Make budget, forecast as request.
- Support all departments about legal issue.
- Access to confidential information.
- Responsible for all administrative and commercial processes within the company.
* Responsibilities:
- Careful and correct creation of the reports, balance sheets and documents.
- Do correct translations, if any.
- Keep information secret.
- Provide all legal documents, reports and other information for authorities.
- Inform monthly the Division Director about the financial situation of the company.
Yêu cầu công việc
- University Graduated.
- Project Management skill.
- Experiences at least 03 years in Call Center/ Inbound-Outbound/ Help desk service.
- Creative, proactive, dedicated, committed & passionate.
- Strong influencing skills, leadership, ability to communicate across functions & company at various levels.
- Good in managing complexity.
Thông tin khác
Đại học trở lên
28 - 40
Nam/Nữ
1
Giới thiệu về công ty
Headhunt Viet Nam
31A Nguyễn Đình Chiểu, Quận 1, Hồ Chí Minh
Người liên hệ: Nguyễn Ngọc Minh
- Headhunt Viet Nam: 31A Nguyễn Đình Chiểu, Quận 1, TPHCM.