Guest relation officer/ Nhân viên lễ tân

Khách Sạn Duxton Sài Gòn

Ngày đăng: 08-01-2016

Thông tin tuyển dụng

Hồ Chí Minh
2 năm
Tiếp tân / Lễ tân
Mới tốt nghiệp
Thỏa thuận
28-02-2016

Mô tả về công việc

- Responsible for carrying out general duties pertaining to guest`s relations operations in conformity with the hotel`s policies and procedures to achieve the highest possible level of guests satisfaction at all times. - Attend to all pertinent matters concerning guests matters. - Ensure all guests expectations are exceeded at all times and a strong relationship is built with our regular and long term guests. - Work in cooperation and coordination with other Section Heads of Front Office Department. - Meet and welcome guests in the Lobby area. - Inspect rooms assigned to VIPs before their arrival. - Assist Front Desk personnel`s whenever necessary. - Attend to all guests inquiries and complaints. - Log all complaints, etc in the Guest Relations Officers logbook. - Updating of Guest History. - Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly. - Allocate, greet and check in groups. - Have thorough understanding and knowledge on in-house promotions and up-sell to guests. - Promote hotel loyalty programs and their benefits to guests.

Yêu cầu công việc

- Education: A diploma or degree qualification. Good in oral and written English. - Experience: Previous hotel-related experience desired. - Other: Excellent interpersonal and communication skills. - Good presentation and public speaking skills.

Thông tin khác

Cao đẳng trở lên
22 - 27
Nữ
02 tháng
3
thưởng phí phục vụ

Giới thiệu về công ty

Khách Sạn Duxton Sài Gòn

Số 63 Nguyễn Huệ, P. Bến Nghé, Q.1, Hồ Chí Minh

Người liên hệ: Trang Thanh Thảo

- Khách Sạn Quốc Tế 4 Sao Duxton Sài Gòn tọa lạc tại Trung tâm Thành phố Hồ Chí Minh.