Trần Ngọc Châu Ngân

- Passionate customer service with 7 years of experience and reliable, dynamic, and highly motivated who enjoys proactive activity. Tidy and organized, but at the same time fairly flexible. Genuine energy and presence that makes people feel comfortable. Highly developed interpersonal skills and always gets along with the people around.

* 06/2021 - 04/2024: Phu Hung Thinh Development Co.,Ltd, HCM - Service supervisor.

- Provide multifaceted services as a personal assistant to Operation Team Leader, and Area Property Manager.

- Prioritize and manage diverse tasks: Preparing & distributing the memo, procedure, and formal correspondences issued by the Property Manager.

- Supporting Property Manager in managing services, including security, hygiene, technician, receptionist, landscape, and pest control.

- Organize the storage of resident documents, internal records, and legal records of the building, ensure that the records are complete and can be provided when necessary or requested by superiors or the government.

- Handling all secretarial tasks including receiving, answering, classifying, andrecordingincomingmail, telephone, and documents.

- Ensure that all reports are prepared and submitted on time.

- Decorate and organize community events forresidents: OrganizeMid-Autumn Festival, decorate Christmas and Tet, and organize fire prevention and rescue training sessions.

* 07/2019 - 05/2021: Cuc Gach Restaurant - Hostess.

- Organized and scheduled reservations for customers both online and over the phone.

- Ensured services ran smoothly by checking ontables and informing servers or management ofany concerns.

- Provided excellent customer service andfosteredwarmrelationships with regular customers.

- Assisted in preparing the dining room ahead of each service.

* 09/2018 - 03/2019: Savills Viet Nam, The Lux CityProject - Receptionist.

- Provided a professional reception experienceand warmly greeted all residents.

- Dealt with a wide range of people and requests.

- Took accurate messages for staff and management to facilitate speedy communication.

- Sorted incoming mail and directed it to the correct personnel every day.