Nguyễn Thị Thu Hà

Asia Commercial Bank (ACB)

* Supervisor

- Position: Loan customer service.
- Responsible for Loan Documents after loans are approved.
- Compose the contracts and other necessary documents.
- Create loan accounts with full of information.
- Follow loans to make sure conditions of the approved letters are finished or not.
- Take care of the credit customer, for example:
+ Remind customers of the payment.
+ Explain customer’s wonders of their loans...
- Closely connect to other related departments.
- Direct report to supervisor/ manager.
- Position: Supervisor.
- Responsible for supervising the work of employees: Loan customer service, customer service, teller.
- Guarantee the documents, transactions are right and approve them.
- Guarantee customer services are good.
- Persuading customers to use the banking services.
- Take care of customers, for example: explain customer’s wonders (staff can’t make the customers feel satisfied); help customers to solve their problems/ complains that are involved in the banking services.
- Closely connect to other related departments.
- Direct report to manager.
- Achievement:
+ The bank quality standards and the bank customer services are controlled well.
+ Achieve the assigned targets. Planning orders are done effectively and get best.
+ There are many customers come to our bank for getting loans, open saving and checking accounts, transfer money or using other services.
+ A good working relationship with other departments is built up and maintain.
+ Be outstanding staff in 2012.

SaigonTech

* Recruitment consultant

- Position: Recruitment consultant.
- Advising school programs for parents, students, potential students and persuading them for studying.
- Paticipate in the enrollment planning process.
- Dirrectly responsible for implementation of enrollment plan at school, assigned area.
- Achieve the assigned targets.
- Coordinate the implementation of general enrollment. Interact, supports colleagues.
- Achievement:
+ Many events were organized at high shools, SaigonTech, big hotels where the school programs were advised for parents, students.
+ Many potential students register for studying, include customers introduce other customers.
+ Planning orders are done effectively.
+ The customer services are controlled well.
+ A good working relationship with other departments is built up and maintain.

Pathway School

* Expert

- Position: Admissions and parenting consultants.
- Organize recruitment seminars.
- Advising school programs for parents, pupils, potential pupils and persuading them for studying.
- Paticipate in the enrollment planning process.
- Dirrectly responsible for implementation of enrollment plan at school, assigned branch.
- Achieve the assigned targets.
- Coordinate the implementation of general enrollment. Interact, supports colleagues.
- Take care of the customer (parents, pupils) for example:
+ Organize parent care seminars, parent-pupil connection programs.
+ Help customers to solve their children's problems, complains that are involved in the school services.
- Closely connect to other related departments.
- Direct report to supervisor/ manager.
- Achievement:
+ Many events were organized successfully. Many potential students register for studying, include customers introduce other customers.
+ After the parent care seminars, parent-pupil connection programs, parents and pupils understand and love each. These are very meaningful and humane activities.
+ Planning orders are done effectively.
+ The customer services are controlled well.
+ A good working relationship with other departments is built up and maintain.