Lý Thị Minh Tâm

- Reliable professional with profound experience in customer service looking for a great job opportunity where my customer oriented mindset and natural interpersonal skills can be applied.

* 05/2020 - Nay: Customer Service - CT Group.

- Receives customer calls and answers to customers about the company's products.

- Receive apartment transfer and liquidation requests.

- Implementation of customer care projects by the company.

- Keep records of each project.

- Drafting and publishing alley to customers.

- Reply to answer customer questions by e-mail.

- Report to superiors at the end of day and month end.

* 03/2019 - 04/2020: Customer Service - Kepple Land.

- Customer care of the shopping center.

- Receive customer information and handle problems arising in the mall.

- Assist in handling Tennant's arising.

- Security coordination to ensure safety during operation.

- Checklist during mall operation.

- Coordinate with marketing to implement shopping stimulus programs of customers.

- Daily report to management about arising problems and solutions.

* 07/2016 - 08/2018: Customer Service - Vinhomes Central Park.

- Receive and solve problems of residents.

- Coordinate with residential access control departments to ensure safety in the building.

- Regular checklist of building equipment and peripheral views.

- Managing resident card issuance.

- Performing customer care throughout.

- Follow up the opinions of customers through media channels.

- Report problems daily and bring solutions to management.